RETURNS & REFUNDS
CAN I RETURN MY ORDER?
if you change your mind about your items, we are happy to refund your order excluding the original delivery cost, providing:
items must be returned within 28 days from the purchase date on your order confirmation
items must be unused and in its original packaging. if the original packaging has been damaged or is unavailable, please use an appropriate box and mailbag to return your items back to us. please note that if the items get damaged during transit due to improper packaging you might be responsible for any additional costs.
all footwear must be tried on indoors and must not show any signs that the product has been worn.
items are returned at the customers’ own expense.
£2.50 will be deducted from your refund if you decide to use our UK returns label. customers must keep a receipt or proof of postage until the refund or exchange has been processed in case the item(s) get lost in transit on the way back to SIMMI. we reserve the right to decline your refund if your return does not comply with the terms stated above.
HOW DO I RETURN MY ITEM(S)?
please note that all items can be returned exclusively by post/courier, as we don't currently have a drop off point. if you decide to return an item via our label, a total of £2.50 will be deducted from your refund to cover the cost of the return. alternatively, you can also return the items via your own method to the address below:
Unit 10 Prospect Business Park
please follow the simple steps below to return your item(s).
on your returns slip, please select the items you would like to return.tell us why you would like to return your item using the reason key listed on the form. cut off the returns label and attach this to the outside of your parcel. please ensure you obtain a proof of postage until your refund has been processed. enclose your returns form inside the parcel before sealing your parcel.
*please note the pre-paid returns label only covers parcel for under 5kg, we will not be responsible for the costs of the parcels over this weight.
christmas returns policy
we’ve extended our returns policy for Christmas 2017. orders placed from 1st Dec 2017 through 15th December 2017 can be returned up until 10th January 2018.
unfortunately we currently do not offer any exchanges for UK orders. however, you are welcome to return any items back to us and place a new order by following our returns policy here.
unfortunately we currently do not offer any exchanges for international orders at this moment. please check our size guide and product description(s) before placing an order. if you have any other item specifics you would like to know, please contact us here before making a purchase. if you have received an order and would like to change this for a different size/colour you will have return the item at your own cost and place a new order online. when returning your item, please ensure that you have filled in a custom declaration which is provided by the local post office or the courier you choose to return your items with. the parcel must state that this is a ‘return of goods to sender’. failure to do this you may be required to incur any custom charges which will be deducted from your returns. if you have any further questions in regards to international exchanges please contact us here.
international returns are at the customers own expense. on your parcel please state ‘return of goods’ on the customs declaration form which is provided by the local post office or the courier you choose to return your items with. failure to do this will result in you being liable for the customs costs. return the item(s) back to us to the below address:
Unit 10 Prospect Business Park
follow the simple steps below to return/exchange your item(s).
on your returns slip, please select the items you would like to return,
tell us why you would like to return your item using the reason key listed on the form.
enclose your returns form inside the parcel before sealing your parcel (please ensure you obtain a proof of postage until your refund has been processed).
things to note (for all customers):
please can all customers ensure that they obtain their proof of postage in case there are any issues with your delivery back to us.
please allow up to 7 working days for your return request to be processed.
once your order has been refunded, you will receive a confirmation email.
all refunds will be refunded at the original purchase price using the original method of payment.
delivery costs are non-refundable.
if you are an international customer, you must make sure the parcel states ‘return of goods’ and that the relevant customs and declaration forms are filled in.
please check with your chosen return courier that a custom entry fee will not be charged for the return of goods.
for all orders returned via FED-EX £21.00 will be deducted from your total refund amount for the ancillary charge issued by the courier.
if you wish to avoid this, we recommend choosing an alternative courier.